Please keep in mind that online purchases must be returned via mail and cannot be returned in our physical stores. The return must be sent to us within 7 days from the date you received your parcel. Items such as swimwear, underwear, pierced earrings, cosmetics and face masks cannot be exchanged & refunded due to hygiene reasons.
Payzmall HOME items purchased online cannot be returned in our stores and must be returned through our returns portal only. To ensure successful return pick-up, please return the product in the same packaging as received.
You can easily return items by following these steps:
1. Let us know which items you wish to return by registering your return online here. All you need is your order number & your registered email address and you can arrange collection of your return.
2. Package the items you wish to return in a suitable bag or box, eg. the one you received your parcel in. Registering your return online means you don’t need to include any paperwork in your parcel.
3. A courier from carrier partner will attach the return label on your parcel upon collection.
4. The courier will provide you with proof of return. Please keep this for your records.
If you have received your order in two separate packages and need to make a return you can proceed in the same way by requesting a return digitally through our website or app. days for this to happen. If you don’t receive the email within 7 days, please contact us.
What is Payzmall 7-day Return Policy?
payzmall.com gives you the option to replace and/or return the products bought on Payzmall within 7 days of the receipt of the order. The 7-day Return Policy at Payzmall is a ‘No Question Asked Policy’. You can return/replace the product if you are not satisfied:With the quality of the productWith the fitting of the productOr if you receive a damaged productAll items to be returned or replaced must be unused and in their original condition with all original tags and packaging intact.Exceptions to the Return Policy: Products such as Lingerie, innerwear, washed products, products sold as combos, opened electronic products are not eligible for return.